How long will I be without my device?
We aim to have your item back to you ASAP, between 7 and 21 days, depending on where in the country your store is located.
If you cannot repair my device, do I still have to pay?
No, there will be no charges if your device is unable to be repaired, and you will be refunded the deposit.
If my device is unable to be repaired can I trade the device in?
We trade a range of broken items. If your device cannot be repaired, ask instore for more details about trading.
Do you offer a warranty on your services?
Certainly! All devices repaired or serviced by EB Games are covered under a 3 month warranty from date of pick up.