Orders placed for delivery will normally ship out in time for release where possible.
However, due to potential delays with postage that are beyond our control, we are unable to guarantee a new release item will always deliver on the release date.
The best option to ensure you can obtain a new item on release is to collect from a local store where possible.
Once your order has shipped, a tracking email will be sent so you may track its progress.
If any issues are encountered with your order and/or tracking, please contact our customer service team.
For orders placed in store, a text message will normally be sent the say before release and confirm when it will be ready to collect.
Please ensure your contact information is always up to date so a text is not missed. Contacting your local store is always the best option for staff to confirm your contact number and update it if required.
Additionally, you need to be opted in to receiving text messages in your EB World account notification settings. This link will provide details on how to update them.