Return options for damaged or defective items will vary depending how and where they were purchased.
Please ensure you have receipt and/or proof of purchase information on hand.
Purchases in store
Items purchased instore can be returned to your local store. The staff will be able to assess and assist you further based on the type of issue that has occurred.
There are times where staff may be unable to accurately test or assess an item for a fault. Should this occur, the item may be required to send into our warehouse for further assessment. Staff will inform you if this is required at the time of your visit.
If you are ever unsure about returning to a store, you are always welcome to get in contact with our customer service team first.
Purchases online
Depending on your purchase, you can at times return to a local store if one is close for you to visit.
Otherwise, if you are unable to visit a store for a return, please contact our customer service team so they may assist in organising for item/s to be returned via post.
For any orders paid with any of the following payment types, they will need to be posted back to our warehouse where a refund is being requested.
- Laybuy
- Klarna
- PayPal
This is because our local stores are unable to process refunds via these payment types.
Any of our other accepted payment types can also be refunded in store.