For successfully placed click & collect orders, your local store will be able to hold your items for up to 6 weeks.
After this time, we may need to cancel your order to free up space in store. Any funds paid will be held with the store and can be refunded later.
For preordered items, non-EB World members will have 2 days from release.
For current EB World members:
Level I membership - 2-day Preorder Hold Guarantee
Level II membership - 4-day Preorder Hold Guarantee
Level III membership - 7-day Preorder Hold Guarantee
Level IV membership - 10-day Preorder Hold Guarantee
Level V membership - 14-day Preorder Hold Guarantee
Further membership benefits can be viewed here.
If you are unable to collect within the hold period, please contact your local store to discuss further.