In rare circumstances, your chosen store may reject your Click & Collect order. This may be because they couldn’t find the products you ordered, or the products are not in a sellable condition.
If this happens you will receive a notification email with instructions of what you can do next.
In most cases, we will be able to give you two options:
1) We will be able to ship your products to you directly from our Auckland Warehouse, with FREE shipping! Or.
2) Cancel and refund your order
If your order is rejected, please follow the instructions within the notification email, or call our friendly Customer Support Hotline on 06 880 3090.